Customer Support

Me: Hey, I’m calling regarding a broken credit card terminal.
Them: What’s the exact nature of the problem?
Me: It’s dead. Doesn’t boot anymore, tried different adapters, network connections,…
Them: Could you plug it in and tell me what the screen says?
Me: It’s dead. Doesn’t boot anymore, tried different adapters, network connections,…
Them: We can’t ping the device. Are you sure it’s on, and says “Insert Card” on the display?
Me: Like I already said: the device is dead. It. Doesn’t. Work. Anymore.
(This goes on for a while and I’m starting to lose my temper).
Them: Are you sure it’s plugged in?
Me: No, actually.. Now you mention it. It’s down at the bottom of my aquarium together with my goldfish and a few seashells.
Them: We don’t cover water damage.
Me: …

Gotta love my job.
They’re sending a technician tomorrow. I’m so tempted to setup an aquarium somewhere.

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